Smart return options

Benefit from returns

However much you do your best as a webshop, returns are still unavoidable. Smart operators therefore differentiate themselves from the competition by making the returns process as easy and customer-friendly as possible. During the ordering process your customer wants to know what the options and costs are for returning an order. Clear information about the returns process enhances your customers’ trust. That results in fuller shopping carts and fewer abandoned payment sessions: so higher sales!

Returns solutions

With DHL Express’s returns service, you offer your customers professional and worldwide service. You choose the service that best matches your webshop, and preparing returns is very easy thanks to our online solutions! Ideal for your returns, import shipments and products that need to be repaired under guarantee. We offer flexible import and returns labelling options.

Smart labels

Print the return label immediately

• Prepare everything: print and enclose the return label directly with the outbound shipment
• When you have created an online shipment you can also print the return label, possible customs invoice and even instructions for returns and enclose them with your shipment

E-mail the instructions

• Email returns documents and instructions to your customers
• Easily email your return label, sending instructions and customs invoice to your customers with a link to schedule a pick-up appointment at home or at work

Online returns intergration (API)

• Incorporate our returns API into your website; this allows your customer to request a return from you directly online
• Depending on your returns policy, a return label will be provided in your customer’s browser. Your customer prints off the label and sticks it on the parcel. A pick-up appointment can be made, or the parcel can be handed in to a DHL ServicePoint

DHL ServicePoint – Because ServicePoints are the future

At a DHL ServicePoint everyone can send, collect or return shipments quickly and easily. No more unnecessary waiting for a delivery; you simply send, collect or return at the time that best suits you. Our extensive worldwide network of DHL ServicePoint offers excellent service and flexibility. You will always find one of over 50,000 DHL ServicePoint nearby.