OFFICIAL RULES OF THE PROMOTIONAL CAMPAIGN "Lucky Parcel"

Period: November 04, 2025 - December 19, 2025

Art. 1. The organizer and the official rules of the campaign

1.1. The promotional campaign "Coletul Norocos" (hereinafter referred to as the "Campaign") is organized and run by DHL International Romania S.R.L., with registered office at Calea Floreasca 169 A, sector 1, Bucharest, Romania, with Unique Registration Code 1590678 (hereinafter referred to as the "Organizer").

1.2. Participants in the Campaign are obliged to comply with the terms and conditions of these Official Rules (hereinafter referred to as the "Rules").

1.3. The Official Rules are available free of charge on the website www.dhlexpress.ro, in all DHL Express Romania Service Points or by written request to: ro_marketing@dhl.com.

1.4. The Organizer reserves the right to amend or supplement these Rules, with the obligation to officially notify the public through the same channels through which the Campaign was communicated.

Art. 2. Duration and area of the Campaign

2.1. The Campaign runs from November 04, 2025 to December 19, 2025, inclusive.

2.2. The area is national and includes all DHL Express Romania Service Point locations.

Art. 3. Right of participation

3.1. The Campaign is intended for all customers, individuals or legal entities, who make shipments from a DHL Express Romania Service Point during the mentioned period and who accept the terms and conditions of the Campaign.

3.2. Employees of DHL International Romania S.R.L., members of their first-degree family (children, parents, siblings, spouse) or companies owned by them are not eligible to participate in the Campaign.

Art. 4. Campaign mechanism

4.1. During the campaign period, any customer who comes to a DHL Express Romania Service Point to make a shipment can scan a QR code displayed at the location, before the shipment is made.

4.2. After accepting the terms and conditions of the campaign, the customer will be presented with a digital "scratch-off" screen, which he/she will access with his/her finger. Following the scratch-off, a random discount applicable to that shipment will be revealed, from the following values:

4.3. IMPORTANT: if the customer already has a DHL loyalty card, the discounts are not cumulative. The following will apply only the higher of the two discounts (loyalty card or voucher).

4.4. Once the shipment has been finalized, the customer can enter the AWB number in a dedicated field in the digital interface, which will allow automatic participation in the final draw.

4.5. The official draw will take place on 22 December 2025, 12:00 p.m., in the presence of a commission appointed by the Organizer.

Art. 5. Campaign prizes and their awarding

5.1. Instant discounts (digital lot):

10%, 15%, 30% or 50% discount applicable to the expedition in progress, revealed at the digital scratch-off. 5.2. The raffle prizes (draw on December 22, 2025): Place Prize 1 DPDHL Trolley & DHL Advent Calendar - 445 RON 2 Trolley DPDHL & Advent Calendar DHL - 445 RON 3 Trolley DPDHL & Advent Calendar DHL- 445 RON 4 Advent Calendar DHL- 56 RON 5 Advent Calendar DHL- 56 RON

5.3 Prizes will be sent to the winners by courier or can be picked up from a DHL location, depending on the preference expressed.

5.4. No cash prizes or other benefits may be awarded.

Art. 6. Agreement for promotional communications

By taking part in the Campaign and accepting the terms and conditions, the customer agrees to receive further promotional information by e-mail or SMS containing a personalized discount for a future shipment. This information is part of DHL Express Romania's direct communication strategy.

Art. 7. Protection of personal data

7.1 The Organizer undertakes to comply with the provisions of Regulation (EU) No. 679/2016 (GDPR) on the protection of personal data.

7.2 By participating in the Campaign, the participants agree that their data (name, surname, e-mail, telephone, AWB number) will be processed by the Organizer exclusively for the purposes related to the running of the Campaign and the communication of the prizes.

7.3. Participants have the right to request access to, rectification, erasure or restriction of the processing of their data, as well as the right to withdraw their consent at any time. Withdrawal of consent leads to exclusion from the Campaign.

Art. 8. Fees and taxes

8.1. The Organizer undertakes to bear, in accordance with the applicable tax legislation, the tax on the prizes awarded.

Art. 9. Force majeure

In the event of force majeure (unforeseen external events beyond the control of the Organizer), the Organizer is exempt from any liability. The Organizer shall publicly announce the existence of force majeure within 5 working days of its occurrence.

Art. 10. Disputes

Any disputes that may arise between the Organizer and the participants in the Campaign will be settled amicably, and otherwise by the competent Romanian courts.

Art. 11. Other provisions

11.1. Prizes and discounts are awarded within the limit of available stock.

11.2 The Organizer reserves the right to cancel the participation of any person suspected of fraud, attempted fraud or misuse of the campaign mechanism.

These rules were drafted and approved today, October 21, 2025.

Organizer: DHL International Romania S.R.L.